1. If you are satisfied with our products and services, please leave us positive feedback and 5 stars, and 5 stars for the detailed rating of your order.Once you show us the screenshot for both 5 stars, we will give you DISCOUNT for your next order.

2. If you share our product link on your SNS or Facebook, we will give youa gift or DISCOUNT for your next order.

3. If you are not satisfied with our products, pleasecontact us before you leave neutral (3 stars) or negative (1–2 stars) feedback. We guarantee that we will 100%resolve any issue for you.

4. Please message us before you consider leaving negative feedback or opening any dispute for the order. 

Communication is the best way to resolve the issues.

Preparation time: we need 2–3 working days to prepare your order due to the high volume of orders we receive every day.

Note:

If you choose the free shipping option, your parcel will be delivered directly to your home only once, or it will be sent to your local post office. You will then need to take your tracking number and personal ID to collect your items. We will inform you immediately once your parcel has been shipped.

If you choose express shipping, please remember to leave your contact number, as it is required for express delivery

If you are not 100% satisfied with the quality of your purchase from Shinside, you may return or exchange your items within 30 days from the delivery date.

Request:

• 1. Items must be received within 30 days from the delivery date.

• 2. Items must be received unused, undamaged, and in their original packaging.

• 3. Return shipping costs are paid by the buyer